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Return Policy for Print-on-Demand Products

 

1. Eligibility

We accept returns for print-on-demand products under the following conditions:

  • Defective or Damaged Products: If the product arrives defective, damaged, or if there is an error in printing or manufacturing.

  • Incorrect Orders: If the product received is materially different from what was ordered.

  • Quality Concerns: If there are significant quality issues with the print or garment.

 

2. Non-Returnable Items

Due to the nature of print-on-demand products, we generally do not accept returns for the following:

  • Customized Products: Products that have been customized or personalized based on customer specifications (e.g., custom text or design).

  • Size or Fit Issues: Products that do not fit properly but are consistent with the size guide provided on our website.

 

3. Return Process

To initiate a return, please follow these steps:

  • Contact Us: Notify our customer service team within [number of days, e.g., 7 days] of receiving your order.

  • Provide Details: Provide your order number, and details of the issue (including photos if applicable), and specify whether you are seeking a refund or replacement.

  • Return Authorization: We will review your request and provide instructions for returning the product if necessary.

 

4. Conditions of Return

  • Original Condition: Products must be returned unused, unwashed, and in the same condition as received.

  • Packaging: Please return products in their original packaging or a secure, waterproof package.

  • Shipping Costs: Customers are responsible for return shipping costs unless the return is due to our error (e.g., defective product).

 

5. Refunds or Replacements

  • Refunds: Refunds will be processed within [number of days, e.g., 5-7 business days] after we receive the returned product and verify its condition.

  • Replacements: If eligible and preferred by the customer, we will send a replacement product at no additional cost.

 

6. Exchanges

We do not offer direct exchanges. Customers who wish to exchange an item may return it for a refund and place a new order for the desired item.

 

7. Contact Us

If you have any questions about our return policy for print-on-demand products, please contact us at [brok3n.inc@gmail.com].

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